Customer care

Frequently Asked Questions

Answers to common questions about Y-SCENTS fragrances, presentation, ordering and delivery.

How long should a Y-SCENTS perfume last?

Your perfume should last 8–10 hours. Results may vary with skin, weather and use. If it does not last as promised, contact us for a refund.

Which fragrances are available?

The Y-SCENTS collection will keep growing. Visit the collection page to see what is available now and watch for new releases.

How can I choose a fragrance?

Read the mood, notes and wearing guide on each product page. Choose the fragrance that feels most like you, or contact the Y-SCENTS team for help.

How is my order packed?

Every order is packed carefully in protective, premium packaging that is also ready for gifting.

Which payment methods can I use?

The payment methods available for your order are shown at checkout.